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Frequently Asked Questions

Frequently Asked Questions 

  • How do I supply files correctly?

These need to be PDF ready files, with the correct dimensions of the book specification you have chosen and need to be single  pages as opposed to spreads. For the cover page this needs to be designed and provided as a PDF in attached style. For more information please visit our file specification guide here.

To get the correct spine width please see our spine width calculator here. Find our PDF guide here.

  • What are the turnaround times?

Paperback from proof approval 5-7 working days, hardback from proof approval 7-10 working days.

  • How do I request a sample?

To request a sample paper book please contact our customer services department here.

  • How do I use my dashboard?

After creating an account with us in the top right hand corner there is a virtual guide through of how to use your dashboard.

  • What is my delivery price?

This is included in the email, and if you require international shipping please contact us via the details on our customer services page here

  • I’m interested in publishing my book how can I do that?

Please visit our FastPrint website for full details. 

  • How can I get further help?

If you require any further help please do not hesitate to contact our customer services department. Full contact details can be found here.

Useful resources:

  • East of England Business Champion Winners 2011
  • PEFC
  • ISO 9001
  • ISO 14001
  • Breeam Building
  • BPIF Members
  • Investors in the Environment Green Award 2012