Instant Quote Frequently Asked Questions
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Instant Quote: Frequently Asked Questions

Q: How do I supply files correctly?
A: These need to be PDF ready files, with the correct dimensions of the book specification you have chosen and need to be single  pages as opposed to spreads. For the cover page this needs to be designed and provided as a PDF in attached style. For more information please visit our file specification guide here.
  
To get the correct spine width please see our spine width calculator here. Find our PDF guide here.

Q: What are the turnaround times?

A: Paperback from proof approval 5-7 working days, hardback from proof approval 7-10 working days.

Q: What is my delivery price?

A: This is included in the email, and if you require international shipping please contact us via the details on our customer services page here


Q: How can I get further help?

A: If you require any further help please do not hesitate to contact our customer services department. Full contact details can be found here.

Q: How do I request a sample?

 A: To request a sample paper book please contact our customer services department here.


Q: How do I use my dashboard?

 A: After creating an account with us in the top right hand corner there is a virtual guide through of how to use your dashboard.

 

Q: What is my delivery price?

 A: This is included in the email, and if you require international shipping please contact us via the details on our customer services page here


Q: I’m interested in publishing my book how can I do that?

 A: Please visit our FastPrint website for full details. 


Q: How can I get further help?

A: If you require any further help please do not hesitate to contact our customer services department. Full contact details can be found here.

 

Q: I didn't receive my quote via email, what do I do?

A: Firstly check that the email is not in your junk folder, ensure that orders@printondemand-worldwide.com is included in your safe senders list. If you have done both of these steps, please contact us from the relevant email address and we will send you your quote separately and add your email address to our list of exceptions ensuring you will receive automatic quotes next time that you try.


Q: I don't want to register, I just want an instant online price, what do I do?

A: To get an instant price, click here. You will be sent a quotation to the email address you supply. To proceed with the order, you will need to register using the same email address, otherwise your quotes will not be available to convert into live orders.

 

Q: What payment types do you accept?

A: We use a secure payment system provided by Sage Pay which accepts Visa, Visa Debit, Visa Electron, Mastercard, Maestro and Solo.

 

Q: Do you store my credit card details and is it secure?

A: We do not store any information about your credit cards. During payment, you will be redirected to a Sage Pay payment page who process the payment on our behalf. You can read more about their security here.

 

Q: Will I receive an invoice or receipt?

A: You will receive email confirmation from us when you a) obtain a quote and b) have completed payment/purchase order use. This is our invoice to you. You can view and print invoices out from your account Dashboard and Invoices panel for any job you have ordered.

 

Q: I've paid for my book production but the artwork is not yet ready, what do I do?
A: Your dashboard will show you the status of each of your book orders, including Awaiting Artwork. When you have uploaded your files (or notified us using the upload page for your book stating that the files are coming via a different method) then the status will change once we have received the files.

 

Q: What do I do if I have any other questions?

A: Our sales team is standing by to help resolve any issues you may have using our online ordering system. Please call us on 01733 237 867 or click here to contact us.

Download a summary step-by-step guide for the ordering system here

Useful resources:

  • East of England Business Champion Winners 2011
  • PEFC
  • FESC
  • ISO 9001
  • ISO 14001
  • Breeam Building
  • BPIF Members
  • Investors in the Environment Green Award 2012